returns-policy

Returns Policy

We want you to be completely satisfied with your purchase. If for any reason you are not, please review our returns policy below.

Returns Period

You may return any item within 14 days of receipt for a full refund or exchange, provided it meets the conditions outlined below.

Condition of Goods

Items must be returned unused in their original packaging, and in a resaleable condition, we cannot offer any refunds on partial packs. Please include your order number or proof of purchase with any return.

How to Return an Item

 To arrange a return, please contact us at info@kpackagingltd.co.uk with your order details. We will confirm the next steps and provide a returns address if required. Products are returned at your own cost, unused and undamaged in their original packaging. The goods remain your responsibility until the goods have been received on K Packaging's premises.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome. Refunds don’t include any delivery charges. Approved refunds will be processed within 5-7 working days to your original method of payment.

Faulty or Damaged Items

If you receive an item that is faulty or damaged, please contact us within 14 days of receiving delivery, so that we can arrange a replacement or refund.

Contact Us

If you have any questions about our returns policy, please get in touch at info@kpackagingltd.co.uk.